Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. Whether you are new to Lucky pays casino or a seasoned player, understanding the withdrawal process ensures smooth payouts. This guide covers account setup, bonus calculations, payment methods, and troubleshooting.
Before You Start
- Have your identification documents ready (passport or driver’s license).
- Verify your email and phone number.
- Understand the wagering requirements for any active bonuses.
- Check the minimum withdrawal amount and processing times.
- Ensure your payment method is supported for both deposits and withdrawals.
- Review the casino’s terms and conditions for any country restrictions.
Account Setup
- Visit the casino website and click “Register”.
- Fill in your personal details: full name, date of birth, address, email, phone.
- Choose a username and strong password.
- Select your preferred currency.
- Confirm registration via the email link.
- Log in using your credentials — this is your casino login.
- Complete the KYC verification by uploading the required documents.
Calculating Your Bonus
Suppose you claim a 100% match bonus up to $200 on your first deposit. You deposit $100, so you receive a $100 bonus. The wagering requirement is 35x the deposit plus bonus. That means you need to wager 35 × ($100 + $100) = $7,000 before you can withdraw any winnings from the bonus. If the game contribution is 100% for slots and 10% for table games, playing $100 on slots counts fully, while $100 on blackjack counts only $10. Always check the contribution percentages.
Money In, Money Out
| Payment Method | Min Deposit | Processing Time |
|---|---|---|
| Visa/Mastercard | $20 | 3-5 business days |
| Skrill | $10 | 24 hours |
| Neteller | $10 | 24 hours |
| Bank Transfer | $50 | 5-7 business days |
| Cryptocurrency | $20 | Instant to 1 hour |
Licence & Player Protection
The casino operates under a Curacao license, which means it follows standard regulations. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country. The site uses SSL encryption to protect your data and offers responsible gambling tools such as deposit limits and self-exclusion.
Support Guide
Here are common scenarios and how to handle them:
- Forgotten password: Use the “Forgot Password” link on the login page, enter your email, and follow the reset instructions.
- Withdrawal delay: Check the pending status in your account. If it exceeds the stated processing time, contact support via live chat.
- Bonus not credited: Ensure you entered the bonus code correctly. If still missing, contact support with a screenshot of the deposit.
- Account verification pending: Upload clear copies of your documents and wait up to 48 hours for approval.
- Game not loading: Clear your browser cache, update your browser, or try a different device.
- Payment method not available: Check if your country is restricted for that method and choose an alternative.
Players Ask
How long do withdrawals take?
Withdrawal times vary by method; e-wallets are fastest within 24 hours, while bank transfers may take up to 7 business days.
What is the minimum deposit?
The minimum deposit is typically $10 for e-wallets and $20 for credit cards.
Are there wagering requirements on bonuses?
Yes, most bonuses have wagering requirements, usually 35x the deposit plus bonus amount.
Can I play on mobile?
Yes, the casino is fully optimized for mobile browsers and works as a progressive web app.
Is my personal data safe?
The site uses SSL encryption to protect your data and follows strict privacy policies.
What documents are needed for verification?
Typically a government-issued ID, proof of address, and a copy of the payment method used.
How do I contact support?
You can reach support via live chat or email. Live chat is available 24/7.
Extra Tips
If your withdrawal is delayed, follow these steps:
- Check your account status: ensure all verification is complete.
- Confirm you have no pending bonus wagering.
- Verify the payment method details are correct.
- If still delayed after the stated processing time, contact support via live chat.
- Request a status update and expect a resolution within 24-48 hours.
- If no response, escalate to the casino’s complaints department or licensing authority.
Following these steps will help you navigate withdrawals and bonuses with confidence. Always read the terms and play responsibly.
